Co-creation is a process in which several actors work together to design and implement solutions that create value for the parties involved. Deciding on who should be involved is a cornerstone of a co-creation project and must be planned, controlled and implemented. The active participation of customers (or users) during the development process creates space to determine pain points and needs. Other stakeholders (companies, public authorities, researchers) can also be involved in co-creation processes, allowing each stakeholder to contribute and share their unique knowledge through participation.

(Co-Creation Handbook ICareSMART)